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Bridging the Soft Skills Gap by
PRAISE FOR BRIDGING THE SOFT SKILLS GAP "Bridging the Soft Skills Gap offers a powerful tool to this new generation of employees and their managers to understand the skills needed to be successful in a multi-generational company with a straightforward and easy to implement 'how to' approach." --Larry Lawson, CEO, Spirit Aero Systems, Inc. "Tulgan takes understanding and addressing challenges with 'generational diversity AND inclusion' to the next level. This book is chock-full of meaningful and effective strategies for getting the most out of this critical talent component." --Sue Unvarsky, Senior Vice President, Operations, Prudential Retirement "Managers and leaders will find Bruce's work a valuable resource for how to engage and motivate a younger workforce." --Stephen Hampson, President and General Manager, MeritorWABCO "As you read this book, as well as his others, you can't help but think of real people and real situations in your organization that you are dealing with every day.... We look forward to embracing and incorporating his lessons on how to teach the missing basics in our leadership development program." --Steve Bell, EVP & Director, Human Resources, National Penn Bancshares "Bridging the Soft Skills Gap is an essential tool for developing today's talent. Tulgan's book offers an easy, no nonsense approach to building greater soft skills critical for success." --Tani Bialek, PhD, Director, Learning and Professional Development, McGladrey LLP "Bruce Tulgan offers down-to-earth, practicable and actionable answers. Tulgan again identifies a critical issue plaguing many of today's companies, and provides clear step-by-step instruction for teaching professionalism, critical thinking, and followership." --Gregg Edwards, Chief People Officer, Asante Health System "In the restaurant business, our brand is primarily delivered to every guest every time through our hourly teams, the Millennial workforce. We've incorporated Bruce's concepts and practices into our training materials and daily management practices." --Alan Palmieri, Co-Owner/Partner, Marlow's Tavern "This book offers immediately transferable ideas and guidance for a leader to enable your employees to bridge the gap in basic skills." --Sylvia B. Vogt, President, Carnegie Bosch Institute for International Management at Carnegie Mellon University "Bruce's methods for training young talent in soft skills are not only effective but help bridge the generation gap in the workplace and prepare future leaders for success." --Ray Kotcher, Senior Partner and Chairman, Ketchum, Inc. "Professionalism, critical thinking and followership are critical skills for today's law enforcement professionals. Bruce provides common sense solutions for managers to develop these skills in themselves and their employees." --Colonel Craig Price Superintendent, South Dakota Highway Patrol
The great skills gap : optimizing talent for the future of work by 
People-Centric Skills by
Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the "soft skills" that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills - whether good or bad - have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments. In a 2013 study sponsored by the Institute of Internal Auditors ("IIA"), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include: Conflict Management Coaching and Mentoring Building an Effective Team and Team Dynamics Team Leadership Partnering and Relationship Building Effective Meeting Practices Brainstorming and Multivoting Assessing Corporate Culture Active Listening Non-verbal Communications Consensus Building These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.
Soft skills che generano valore : le competenze trasversali per l'industria 4.0 by 
Working Wonders by
The difference between what's possible and what's not is a construct of the human mind, a matter of perspective, and it's one that can be changed. Working Wonders explains the fundamentals that shape the mind: how it builds walls to protect itself and how a person can tear those walls down to tackle challenges that would have previously been discounted as unrealistic. This volume shares case studies featuring people making the impossible a reality and, in doing so, changing the world for the better. On a deeper level and yet still using non-technical language, the book identifies possible neurological and psychosocial mechanisms that limit the brain, and techniques that may open it up to exploring the seemingly unachievable. Praszkier also introduces the concept of 'possibilitivity', a personality trait that reflects the propensity to perceive insurmountable challenges as doable, and concludes by presenting a portfolio of 'Do It Yourself' techniques.